The safety and security of our passengers and drivers is our number one priority at FREE NOW. Therefore, all of our drivers can refuse to pick you up if:
- you or someone in your group is displaying abusive or intimidating behaviour
- you or someone in your group is showing signs of excessive intoxication - the number of passengers in your group exceeds the maximum number of seats available in their vehicle
If you are riding alone in a Private Hire Vehicle (Ride), you must be 18 or over. Drivers may ask you for an ID to verify your age, and can refuse to take you if you are unable to produce one. Please note, that there is no age limit to ride alone in a Black Cab (Taxi).