All FREE NOW Private Hire Vehicle (PHV) drivers are self-employed and carefully selected via a thorough application process. The application process varies from country to country and even city to city, as local governments have different licensing processes.
For someone to become a PHV driver in London, they must apply for a Private Hire driver’s licence as well as a vehicle licence from the Transport for London (TfL). There are many requirements they must meet to become eligible for that. Moreover, TfL also carries out extensive background checks before granting a licence.
When a PHV driver wants to join the FREE NOW platform, we carry out additional checks as well as meet everyone face to face and ensure we give them a thorough induction to FREE NOW before they’re able to join our platform.
We have a dedicated team that monitors the performance of FREE NOW drivers once they’re onboarded, with the focus on actioning any feedback or comments received from the passengers. We aim to provide the best possible service, working closely with the drivers to give them the support and knowledge they need to deliver.