For the operations in Germany, Hive has purchased a motor liability insurance for damages that you cause to third parties (bodily injury, property damage) as consequence of an accident during the use of a Hive e-scooter – as required by the German regulation. The insurer is Allianz Versicherungs AG situated in Koeniginstraße 28, 80802 Munich.
The following documents contain more information about the Allianz liability insurance cover:
In case of a claim:
It is important that you inform Hive or Allianz immediately in case of an accident where a third party has been involved. In order to report a claim please provide the following information to Hive germany@ridehive.com or Allianz hive-schaden@allianz.de (Phone: 0800-11226688):
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Your first and last name
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Your address
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Your contact information (phone and e-mail)
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Your date of birth (MM/DD/YYYY)
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How were you involved in that accident?
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Where did the accident happen (Street, City, State)?
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When did the accident happen (MM/DD/YYYY)?
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License plate of e-scooter (and of damaged third party vehicle if applicable)
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Please describe the accident in detail
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Please attach all photos and further supporting documents
Allianz or Hive will reach out to you if further steps need to be taken from your side. Please note that it is very important that you as a rider accept no liability, do not enter into negotiations or commit to paying or settling third party claims for damages.