What is an authorisation? Why is FREE NOW placing an authorisation on my PayPal account?
An authorisation allows FREE NOW to reserve funds temporarily on a PayPal account. A successfully performed authorisation provides the payer and the payee with the certainty that a later payment will work without friction. Additionally, this allows FREE NOW to inform you in advance if your currently selected payment method is not chargeable and needs to be changed.
How long will the authorisation remain on my PayPal account?
No longer than needed! Once you have finished your tour the authorisation will be transformed to an actual charge to your PayPal account. The charge will reflect the actual amount needed to pay for the tour including tip and other surcharges. At the same time, all funds that might have been authorised in excess will be released and be available again on your PayPal account. If no tour was started yet we will keep the authorisation running for a couple of minutes in case you request a new tour. However, if no new tour gets started we will void the authorisation so that the reserved funds are fully released.
What happens if the authorisation can’t be performed on my PayPal account?
You will be notified in the app and asked to switch to another payment method. If possible a reason for why the authorisation failed will be shown in the app.
What amount will be authorised?
The authorised amount reflects the fare estimation for the requested tour. If the estimation is reflected by a range the maximum will be the amount to be authorised.
What happens if the authorised amount is higher than the actual fare?
Once your tour has finished the authorisation will turn into a charge. If the authorised amount is higher than the actual charge all funds authorised in excess will be released immediately to your PayPal account.
What happens if I accidentally request a tour to a destination that is far away?
The authorised amount will reflect the fare estimate, thus a high fare estimate leads to a high amount to be authorised. Funds that were authorised in excess will be released by FREE NOW in less than 30 minutes and will be available on your PayPal account right away.
Do vouchers affect the amount to be authorised?
Yes! Already applied vouchers will also have an impact on the authorised amount and reduce it accordingly.
Will FREE NOW perform an authorisation for each tour request?
No. It is FREE NOW's intention to keep the amount of performed authorisations as low as possible. Please understand that FREE NOW cannot share any details on which tours will be affected by an authorisation.