Important: Carsharing is currently not available in the UK. Only available in Germany, Austria, Spain, France and Italy.
Depending on the Carsharing provider, you could be requested to refuel the vehicle before finishing your rental.
If the fuel level is below 5%, you must refuel, otherwise, the rental cannot be terminated. Check all the information on their official article When do I have to refuel?
You do not need to recharge the car when you have finished your rental, just if your car's energy level reaches 20%. If you do, the cost will be covered by SHARE NOW. For full information, please visit their article Do I need to refuel or charge SHARE NOW cars after each trip?
It is not the user’s responsibility to recharge them. But you need to leave the car with a battery range of at least 10 km. Otherwise, this may result in economic penalties for the user. For full information, please visit the section How is the vehicle recharged?
All vehicles must be refuelled to the same level that you received at the time of pickup. If you are late returning your car and were unable to refuel or did not prepay for your fuel, bring the vehicle back and we can refuel it for a service fee.
You do not have to charge the car after your trip if the car has a range of more than 20 km. If it has less than 20 km, please, start the charging process at a Wien Energie charging station within the home zone and end your journey there. Or park it in a regular parking space.
Got another question? Reach out to our Support Team. They'll be happy to help!