The remaining battery on your scooter is shown in the app prior to and during your rental. Be mindful that this is an estimate and may change based on real-world conditions such as weather and road conditions.
Once the vehicle has 10% of battery, it will start to gradually slow down until it stops.
If your battery has run out, you must first go to a 'Parking Zone', any area highlighted on the map with a blue 'P' 🔵.
Then just tap “End rental” in the app. Then, find a new scooter nearby and start a new ride.
If you encounter any problems finishing the rental, contact our scooter provider directly so that they can close the service for you:
TIER
+44 80 8164 9486
Voi
https://www.voiscooters.com/contact/
+44 800 376 81 79
Dott
https://help.ridedott.com/hc/en-us
https://help.ridedott.com/hc/en-us/requests/new
Got another question? Reach out to our Support Team. They'll be happy to help!