Fines are the responsibility of the user and should be settled via FREENOW as per your scooter rental agreement. Sometimes, in accordance with our extra fees regulations, we can apply an additional processing fee. The total amount will be charged to your FREENOW account payment method.
In case you want to claim a fine, please, contact our Support Team indicating the ID of the rental. Remember to write us from the email address associated with your FREENOW account.