If your scooter has automatically slowed down during a ride in progress, this could be due to 3 different reasons:
- As part of Transport for London's scooter trial, certain areas can be deemed Go-Slow Zones (yellow zones). In these areas, your scooter's speed is automatically limited to 8 miles per hour (12.87 km/h). Once you leave the Go-Slow Zone your scooter should be able to travel at the normal top speed.
- The scooter's battery level is low - If the vehicle has a battery level of 10%, it will start to gradually slow down until it stops. Remember to always check the energy level when selecting the scooter and before renting it.
- You've gone outside the service area - All areas marked in grey zones on the map are what are known as 'outside the business area zones'. Unlike speed limit zones, scooter use is not permitted in these areas. Nor is parking allowed in these zones. If you do not return to an area where scooter use is permitted during this time, the scooter will slow down until you stop. You may also have problems completing your ride on the app.
Got another question? Reach out to our Support Team. They'll be happy to help!