When you rent any of our mobility services, for security reasons, a temporary hold hold is placed on your payment method, whether the rental is completed or not. A temporary hold is not a charge, but an amount temporarily reserved on your card.
This hold may appear as a pending transaction on your account ("Freenow*Temporary Auth", "FRN*Hold.Free-Now", "Pre -Auth"). Once you complete your trip, the hold will become an actual charge.
If your rental is cancelled without charge, FREENOW will immediately reverse this temporary hold. However, the transaction may take up to 7 days depending on your bank. We recommend you contact your bank directly to inquire about any specific movement on your statement.
For more information, check out our Temporary hold/pending transaction FAQs.