Cancel your pre-booking for free before the driver starts their journey to your pick-up point. Once the driver is on the way, cancellation fees will be applied in accordance with our terms and conditions.
Cancel your pre-booking by following these steps:
- Click on the 'Bookings' tab in the top left corner of the main screen
- Select the booking you wish to cancel
- Click on its details and select 'Cancel the pre-booking'
- Choose the reason for your decision and confirm your cancellation