This could be due to several reasons, but you should be informed in the application of the specific issue.
If the application does not indicate a reason, press to rent a vehicle and press "Learn more". An orange warning will explain the reason for the rejection.
For insurance reasons, we do not accept:
- Driving licenses of type B in card format with a minimum of one year, issued by the European Union
- European identity cards / European passports / Residence permits with identity photo
In both cases, we cannot validate temporary or digital documents.
Your data will be verified by our partner Onfido. Make sure that:
- Your images are well-lit, without any blur or reflection
- The images of your driving license are readable and your photo is clearly visible
Please note that our technical support team is not able to manually cancel this rejection, but you can try again in the application up to 3 times.