All FREENOW VTC drivers are independent workers and are carefully selected through a thorough application process. The application process varies from country to country and even from city to city, as local governments have different licensing processes.
For a driver to work as a VTC driver, they must obtain a professional VTC card through an exam organized by the Chamber of Trades and Crafts (CMA). They must also work within a structure (EI or company) that is registered in the VTC registry.
When a VTC driver wants to join the FREENOW platform, we conduct additional checks, meet everyone in person, and ensure they receive a thorough presentation of FREENOW before they can join our platform.
We have a dedicated team that monitors the performance of registered FREENOW drivers, focusing on feedback or comments received from customers. We aim to provide the best possible service, working closely with drivers to provide them with the support and knowledge they need.