This information is specific to France, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
👉 How do I start my bike trip?
👉 Can't start my bike rental. What can I do?
👉 Where and how can I park the bike?
How do I start my bike trip?
Before starting your rental, just make sure you have enough battery and internet on your phone, so you are able to unlock and lock the bicycle. Also, set your Bluetooth and GPS on!
To rent a bike and start your trip, follow the steps below:
- Open the FREENOW app and select the 2-Wheels tab
- Choose a bike near you. If you scroll up, you will see information about the vehicle (ID, battery level, prices, how to use it, etc.)
- Confirm your payment method and apply any promo code in case you have one
- Once you have picked a bike, simply click 'Start rental'. Sometimes, depending on the provider, you will need to scan* the QR code of the vehicle. For those bikes with an additional manual lock, pull the lock out of the right side of the rear wheel, and place it in the holder on top of the rear wheel
- Enjoy your ride!
Can't start my bike rental. What can I do?
There are a few common reasons why you may not be able to start renting an eBike:
- Issues with your payment method or temporary hold process
- Your phone's GPS/location is turned off
- Mobile data is disabled (it needs to be enabled and wifi must be turned off)
- The bike has been rented/reserved by another user
- The bike's energy level is low
- The bike is damaged and therefore not available
If none of these apply and you still cannot initiate the rental, contact our eBike provider immediately for assistance:
Dott
Can I pause my bike rental?
Yes, you can do it!
You can pause your rental as often as you like, as long as it does not exceed the maximum rental duration. Go shopping or grab a coffee, your eBike will be waiting for you.
Simply activate the "Parking" function in the app. Additional fees may apply depending on the provider.
Dott
You will be charged at the same rate per minute - more information on prices here.
After your pause, simply deactivate the parking mode (select "Continue the ride") in the app to unlock the eBike and continue your journey.
Where and how can I park the bike?
Before ending your rental, make sure you will park in a designated parking spot - marked on the app by a blue "P" - and that it does not block sidewalks, pedestrians, public roads, or garages.
Then, select 'End rental' in the app and push the kickstand down.
For bikes equipped with an additional manual lock, pass the lock through the hole on the right side of the rear wheel.
If you park outside the operating area or in a prohibited parking zone (orange zones), you may be required to pay additional parking fees.
There are different operating areas depending on each bike provider. Visit the following official sites for all instructions: