If your driver's license or document was rejected, it may be due to various reasons, and the specific reason will always be notified to you in the App.
If the App does not indicate it, click on 'Rent a vehicle' and then 'Search more'. An orange warning will explain why your license was rejected.
For insurance reasons, we only acceptcept:
- Type B driver's licenses in card format with a minimum of 1 year of validity issued by the European Union. We do not accept provisional or digital documents even if they are issued by the official DGT
- European ID cards / European passports / Residence permits with photo identification
For both cases, we cannot validate provisional documents, digital documents, NIE, or documents without photo identification.
During the validation process carried out by our partner Onfido, your documents and photos will be thoroughly evaluated. Therefore, make sure that the images are correctly legible: well-lit, without any blurring, reflection, or glare.
Keep in mind that you have 3 attempts to repeat the validation process. If you exceed the 3 attempts, please contact us.