It could be a temporary hold. It is not a charge, but an authorization of the card by your bank. When you book a trip through the FREENOW app, your payment method is authorized to ensure it works and has sufficient funds.
It usually appears as "Pending" and may also appear as FRN*hold.free-now.com in your online transactions. Although it is not an actual charge, your available balance will be temporarily reduced.
Don't worry, you won't be charged twice! Once the trip is completed or canceled, we charge the actual amount and automatically request the release of this temporary hold - depending on the provider/bank, this may take up to 7 days.
If the held amount has not been released after 7 days, you should contact your payment provider/bank for more information. FREENOW cannot expedite this process.
If you have paid for the trip both through the app and in cash or with a card, please contact our Support Team attaching all the receipts.