If you have been involved in an accident, or any other serious incident while traveling with FREENOW, please contact our Customer Care Team immediately.
If you have suffered any injuries or are hurt, we recommend that you contact emergency services at 112.
FREENOW aims to be a responsible and proactive taxi and mobility service provider in all the markets where it operates, with safety as our top priority. This means that we will collaborate with local authorities, regulatory bodies, and other agencies as necessary to ensure that our platform is safe and reliable for all our users.