FREENOW drivers can reject a trip for several reasons:
- If you or someone in your group display inappropriate/aggressive behavior or show signs of intoxication.
- If you cannot confirm the name of the FREENOW account that booked the trip.
- If you have too much luggage that does not easily fit in the car.
- If you are traveling with non-assistance animals.
- If you have a child who legally requires a baby seat and you do not have one.
- If you are traveling alone, you must be 18 years or older. Drivers may ask for identification to verify your age.
If you believe the driver has rejected the booking for another reason, do not hesitate to contact our Passenger Support Team.