If your bike has automatically slowed down during the ride, it could be due to 3 different reasons:
- You have entered a speed-limited zone - Slow speed zones (yellow zones): To comply with local regulations, the speed of your bike is automatically limited in these zones. Once you leave the go-slow zone, your bike should be able to ride at its normal top speed.
- The bike's battery level is low - If the vehicle's battery is low, it will gradually slow down until it stops. Remember to always check the vehicle's energy level before renting it.
- You have left the service area - All gray-marked areas on the map are "No Service Areas". The use of bikes is not allowed in these zones at all. If you do not return to the permitted operation area, the vehicle will gradually slow down until it stops completely. You may also experience difficulties in ending your ride in the app.
Do you have another question? Contact our support team. They will be happy to assist you!