Fines are the responsibility of the user and should be paid in accordance with your bike rental agreement via FREENOW. Sometimes, we may charge an additional processing fee in accordance with our rules for additional charges. The total amount will be billed through the payment method of your FREENOW account.
If you wish to contest a fine, please contact our support team and provide the rental ID. Don't forget to write to us from the email address associated with your FREENOW account.