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First, make sure you are trying to park within the operating area. Remember that it is not allowed to park outside the orange boundary (operating area) or in the orange zones.
Also, you must have your GPS and data mobile phone turned on (Wi-Fi must be turned off).
If you still can't end the bike rental, contact the provider immediately so they can manually end the booking for you.
Write a request with your account number, the booking ID, the minutes driven, and the time you started/ended the rental.