This information is specific to Germany, as your app locates you there. To view the policy for another country, visit our Help Centre in your browser.
FREENOW additional fees such as:
Before you order, you will always see an estimate of all fees in the trip's price breakdown:
- Tap the arrow of the fleet you want to view
- Find the trip details
- Select ‘Price breakdown’
*These fees cannot be covered by promotional vouchers, credits or discounts.
Service fee
At FREENOW, we are committed to constantly improving the quality of our service and developing new innovations. The service fee helps us to make the necessary investments to achieve this.
The service fee is a fee charged directly by FREENOW. It is not added to the rate of the meter and is not charged to drivers. It is automatically added to the final value of your journey. This fee is, of course, included in the amount displayed as the price before the journey is confirmed.
The value of the service fee may vary and is influenced by several factors, including the type of transport ordered by the passenger, as well as the current demand for our service and/or the availability of drivers.
Please also note that this service charge is invoiced directly by FREENOW, in contrast to the fare, which is invoiced on behalf of the partner who is providing the ride. Therefore, after your ride, you will receive an email with two invoices as PDFs, one for the ride and one for the service charge.
Waiting time fee
Waiting time fees are calculated per minute and start 2 minutes after a driver has arrived at your pick-up location. This fee helps to compensate for the driver's expenses and waiting time.
You will receive a notification when the waiting fee has started to be charged, and it will continue to be charged until the driver starts the trip, but no longer than 3 minutes.
If you cannot meet the driver at the pickup location in less than 5 minutes or you or the driver cancel, you will only be charged the trip cancellation fee.
The waiting fee is only charged if the trip takes place.
Reservation fee
If you make a booking with at least 20 minutes' notice, we will charge a reservation fee to reduce the number of cancelled or unused reservations. This ensures a fair and efficient ride-hailing service for all our users.
The calculation of the reservation fee for a specific order is based on the choice of transportation, the time of reservation and the time of the booked pickup.
The reservation fee is independent of the fare you pay to the driver.