At FREENOW, we are committed to constantly improving the quality of our service and developing new innovations. The service fee helps us make the necessary investments for this.
The service fee* is a fee charged directly by FREENOW. It is not added to the meter rate and is not charged by the drivers. It is automatically added to the final value of your trip. This fee is of course included in the amount displayed as the price before confirming the trip. You can also find the details of the fare components by clicking on the price before booking 👇
The value of the service fee may vary and is influenced by a number of factors, including the type of transportation ordered by the passenger, as well as the current demand for our service and/or the availability of drivers.
Please also note that this service fee is billed directly by FREENOW, as opposed to the fare, which is billed on behalf of the partner providing the ride. Therefore, after your trip, you will receive an email with two invoices as PDFs, one for the ride and one for the service fee.
*The service fee is €1.50 for passengers and €2.50 for B2B rides.