This can have a number of reasons, but you should be informed about the specific issue in the app.
If the app does not display a reason, tap on "Rent a vehicle" and then on "Learn more". An orange warning will explain the reason for the rejection to you.
For insurance reasons, we only accept:
- Driver's license type B in card format with a minimum age of 1 year, issued by the European Union.
- European passports / residence permits with photo ID
In both cases, we cannot validate provisional, digital documents, or documents without an identifying image.
Your information will be verified by our partner Onfido. Make sure that:
- Your images are well-lit, without blurring or glare
- The images of your driver's license are readable and your photo is clearly visible
Please note that our support team cannot manually override this rejection. However, you are welcome to try again in the app up to 3 times.