Once a booking is accepted in the FREENOW app, the driver and vehicle details will be displayed below the estimated arrival time. Even if you decide to cancel the request, the driver and vehicle details will still be visible in your ride history.
If the driver or vehicle you are being picked up by does not match the information in the FREENOW app, do not get in and please contact our Customer Service.
FREENOW aims to be a responsible and proactive car rental and taxi booking service provider wherever we operate. Safety is our top priority. This means that we will collaborate with local authorities, regulatory bodies, and other entities to ensure that our platform is a safe and professional service for our drivers and passengers.