Discriminatory behavior is not tolerated at FREENOW in any area. In accordance with our licensing requirements, we thoroughly investigate every allegation before taking appropriate action. This may include reporting the driver to our driver office or permanently suspending the driver in question from our platform if deemed necessary.
If you feel you have been a victim of discrimination, we urge you to contact us immediately. Please briefly describe what happened, provide the date and time of the trip, and the name of the driver. You can find this information on the invoice we send to your registered email address after each trip.
FREENOW aims to be a responsible and proactive car rental and taxi booking service provider wherever we operate. Safety is our top priority. This means that we will collaborate with local authorities, regulatory bodies, and other entities to ensure that our platform is a safe and professional service for our drivers and passengers.