If you have been involved in a serious incident and are injured or feel unsafe, we strongly recommend contacting the relevant emergency services.
If you were involved in an accident or another serious incident during your ride with FREENOW, please contact our customer service. One of our representatives will get back to you as soon as possible.
FREENOW aims to be a responsible and proactive provider of PHV/taxi bookings and mobility services in all markets where it operates, with safety being a top priority. This means that when necessary, we collaborate with local authorities, regulatory bodies, and other entities to ensure that our platform is safe and secure for all users.