FREENOW drivers can refuse a ride for a variety of reasons:
- If you or someone in your group displays inappropriate/aggressive behavior or shows signs of intoxication.
- If you are unable to confirm the name of the FREENOW account through which you booked the ride.
- If you have too much luggage that does not fit in the car.
- You are traveling with animals that are not service animals.
- If you have a child for whom a child seat is required, and you do not have one.
- If you are traveling alone, you must be at least 18 years old. The driver may ask for identification to verify your age.
If you feel that the driver has refused the ride for another reason, do not hesitate to contact our support team.