If you make a booking in advance, we charge a reservation fee to reduce the number of canceled or unused reservations. This ensures a fair and efficient ride-hailing service for all our users.
The reservation fee is €1.50 and is independent of the fare you pay to the driver. If the reservation fee applies to your booking, you will be notified through the FREENOW app or the third-party platform you are using.
The reservation fee helps us cover the costs associated with managing and maintaining our platform. This includes tasks such as assigning drivers, securing a vehicle, supporting customers, and providing resources to ensure everything is ready for your ride.
Note: The reservation fee cannot be covered by promotional vouchers, credits, or discounts.